Frequently Asked Questions
General
What is WRLDWIDE AI?
WRLDWIDE AI is a comprehensive AI creative platform for e-commerce. Access 19 image models, 45+ video model variants across 15+ model families, and build visual workflows with 36 node types—all in one place.Who is WRLDWIDE AI for?
- E-commerce brands
- Marketing agencies
- Content creators
- Designers and studios
- Anyone creating visual content at scale
Do I need technical skills?
No. WRLDWIDE AI is designed for users of all skill levels. The visual interface makes AI accessible to everyone.Pricing & Credits
How do credits work?
Each feature costs credits based on computational resources:- Images: 1-4 credits
- Videos: 8-24 credits (duration-dependent)
- Other features: 1-6 credits
What happens if I run out of credits?
- Subscription: Buy additional credits or wait for monthly renewal
- Pay-As-You-Go: Purchase more credits anytime
Do credits expire?
- Subscription: Yes, credits renew monthly (don’t roll over)
- Pay-As-You-Go: No, credits never expire
Can I get a refund?
- Subscription: 14-day refund for first-time customers (if unsatisfied)
- Credits: Refunded if generation fails due to platform error
Is there a free trial?
Yes! Sign up and receive free credits to test the platform—no credit card required.Features
Which models are included?
Image (19): FLUX 2 Pro, Recraft V3, Recraft V4, Ideogram 3, Imagen 4, Imagen 4 Fast, Grok Imagine, Flux v1 (Pro/Max), Flux v2, FLUX Kontext Pro, Seedream 4.5, Nano Banana Pro, GPT-4o Image, Qwen Image, Stable Diffusion 3.5, Bria 3.2, HiDream I1/Dev/Fast. Video (45+ variants across 15+ families): Kling 3.0/3.0 Pro/O3/O3 Pro/2.6/2.6 Pro, Sora 2, Veo 3/3.1/2, Runway Gen-3, Grok Video, Vidu Q3, PixVerse 5/4.5, LTX-2/LTX-2 19B, Hailuo 2.3/02 (MiniMax), Seedance 1.5/1.0/1.0 Pro, WAN 2.6/2.5/2.2/Effects, MMAudio V2.Can I use generated content commercially?
Yes! All plans include full commercial usage rights. No attribution required.What’s the difference between plans?
- Free: 50 credits/month, all image generation models, community support
- Starter ($79/mo): 500 credits/month, all image + video models, Cinema Studio, product photography, Shopify integration, social posting, HD exports
- Creator ($199/mo): 2,000 credits/month, everything in Starter plus Dark Factory pipeline, UGC ad workflows, Intelligence dashboard, AdInsight AI, advanced analytics
- Agency ($499/mo): 5,000 credits/month, everything in Creator plus team workspaces, AI Model Studio (LoRA), lead generation, Google Maps data, dedicated support
How long does generation take?
Times vary by model and server load:- Images: 5 seconds to 2 minutes (fast models ~5-15s; premium models 30-120s)
- Videos: 1-8 minutes depending on duration, resolution, and model
- Upscaling: 30 seconds to 3 minutes
Technical
What file formats are supported?
- Upload: JPG, PNG, WebP, MP4, MOV, MP3, WAV
- Download: PNG (images), MP4 (videos)
Is there an API?
Yes! API access available on paid plans. Contact support for API documentation.What are the image/video size limits?
- Images: Up to 16MB per file
- Videos: Up to 500MB per file
- Resolution: Varies by model (up to 4K supported)
Can I cancel anytime?
Yes. Cancel anytime from account settings. No cancellation fees.Support
How do I get help?
- Documentation: You’re reading it!
- Discord: Join our community
- Email: support@wrldwide.ai
Is there phone support?
Email and Discord support available. Enterprise plans include dedicated support with phone option.How fast is support response?
- Standard: 24-48 hours
- Priority (Agency+): Same day
- Enterprise: Dedicated support
Privacy & Security
Is my data safe?
Yes. We use industry-standard security:- Encrypted data transmission
- Secure cloud storage
- Regular security audits
- GDPR compliant
Who owns the generated content?
You do! Full commercial rights transfer to you upon generation.Do you store my uploads?
Temporarily for processing. We recommend downloading and backing up your content.Troubleshooting
Generation failed, what do I do?
- Check your credit balance
- Verify input file formats
- Try again (temporary issues happen)
- Contact support with error details
Results don’t match my prompt?
- Be more specific in prompts
- Try different models
- Add quality keywords
- Check model-specific tips in documentation
Video is taking too long?
- Videos typically take 2-5 minutes
- Longer videos (15s) take more time
- High-traffic periods may have queues
Still Have Questions?
- Email: support@wrldwide.ai
- Discord: Join our community
- Documentation: Browse all docs at docs.wrldwide.ai